The Information Technology Infrastructure Library (ITIL) is a hot commodity nowadays. Unfortunately, navigating the ITIL certification scheme is, in Tim’s opinion, much more cumbersome and difficult than it ought to be. In this episode of OnCertification, Tim walks you through the best online resources for gleaning more information and insight into ITIL certification. … ITIL MOF MSF service management IT information technology certification Pearson VUE help desk warner …