The Information Technology Infrastructure Library (ITIL) is a hot commodity nowadays. Unfortunately, navigating the ITIL certification scheme is, in Tim’s opinion, much more cumbersome and difficult than it ought to be. In this episode of OnCertification, Tim walks you through the best online resources for gleaning more information and insight into ITIL certification. … ITIL MOF MSF service management IT information technology certification Pearson VUE help desk warner …
Posts Tagged ‘service’
Where to Go to Learn More About ITIL V3
Monday, October 26th, 2009Phinza Data Center Management
Tuesday, June 30th, 2009ITIL V3 supporting Asset and Service management. Built using www.tooltwist.com. Narration from www.voiceover4us.com.
Configuration Management
Tuesday, April 28th, 2009The process of identifying and defining the Configuration Items in a system, recording and reporting the status of Configuration Items and Requests For Change, and verifying the completeness and correctness of Configuration Items.