Comments on: Configuration Management

By: perthserb

perthserb — Tue, 22 Apr 2008 14:57:56 +0000

ive got an ITIL test and i find ITIL so FUCKING boring

By: SaudiGuy2007

SaudiGuy2007 — Sat, 16 Feb 2008 06:34:16 +0000

The beauty of ITIL is in the theory of Services ,, Define it, Support it, then deleiver it,, ITIL has many answers for one question ,, you should think ,, but focus on the business.
In the presentation,, Routers & Switches are defferent specially in their functions. Also, People can be a part of the service. You see!! Many answers for one questions ,, Am inlove with ITIL

By: jamilfortube

jamilfortube — Sun, 14 Jan 2007 01:52:25 +0000

I don’t see your funny informative videos anymore….would u please get back to work !!

By: blokdijk

blokdijk — Mon, 11 Dec 2006 00:03:17 +0000

Agreed!! That’s the challenge and the fun of ITIL. Many times there isn’t really a wrong answer. It’s about what works for your business.

By: jamilfortube

jamilfortube — Fri, 08 Dec 2006 21:00:37 +0000

if the guy (expert) will change the function, and he’s a part of the CMDB, the risk assessed of that change would be obvious…that’s the beauty of ITIL…a lot of theory, but never two similar implementations
Jamil Bouchaibi

By: jamilfortube

jamilfortube — Fri, 08 Dec 2006 20:59:05 +0000

Actually the consultant were saying that people might be a part of the CMDB, but not just anyone in the organization, he was refering to experts, say for example you have a service, and there’s only one expert technical support for that service, in that case the guy should be a part of the CMDB as an expert, keeping in mind that one of the purposes of the CMDB is to provide enough info and relationships between your CIs so the impact of a change on that CMDB can be better assessed

By: blokdijk

blokdijk — Thu, 07 Dec 2006 21:53:50 +0000

It’s an interesting issue – but we state that people are not items of infrastructure. They are not controlled the same way you would control a server or a PC…

I acknowledge that the “information about people” and the roles they perform can be part of the CMDB.

The point in the video is to recognize that people are managed entirely differently to infrastructure.

By: jamilfortube

jamilfortube — Wed, 29 Nov 2006 23:22:42 +0000

My friend, I just attended a quint presenrtation about ITIL foundation courses and there are stating that people are part of the CMDB or in other wsords, a CI may be people…and I even asked a question, if we see in the exam the following question: is people part of the CMDB, and they said you answer yes….I am confused…

By: jamilfortube

jamilfortube — Thu, 21 Sep 2006 19:28:27 +0000

Good presentation..first time someone does this for free on Internet…
Couple of advices:
Router never comes with the same level as a switch..
Don’t look too much on your right side..you make your audience loosing concentration…